Refund Policy

Effective date: [add the date you publish]

Digital products (planners and workbooks)

Our planners and workbooks are digital downloads that you can access immediately after purchase. Because they can't be returned once downloaded, all sales of digital products are final, except in the situations below.

We will gladly provide a replacement file or a full refund if, within 14 days of purchase:

• Your file is damaged, incomplete, or won't open, and we're unable to fix the problem
• You never received access to your purchase
• You were charged more than once for the same product
• You bought the same product twice by mistake

Bundles are treated as a single purchase.

App subscription

• Monthly plans can be canceled at any time. You'll keep access until the end of the billing period you've paid for. We don't provide refunds or credits for partial months.
• Annual plans can be canceled at any time, and access continues until the end of the paid year. If you cancel within 14 days of your first annual payment, you may request a full refund.
• If you were charged after canceling, or charged in error, contact us and we'll correct it.

Professional services

Bookkeeping, tax preparation, and consulting services are governed by the written engagement agreement for each client, including any fees, deposits, and refund terms.

How to request help or a refund

Email us with your name, the email used for your purchase, the product, and what happened. We usually respond within 2 business days. Approved refunds are returned to your original payment method.

Purchases are processed by our payment partner, Stripe, which acts as the seller of record for online transactions. Stripe's checkout terms also apply, and in some cases refunds may be handled through Stripe.

Contact

Motivated by Numbers Money Management LLC
Louisiana, United States
Email: motivatedbynumbersllc@gmail.com